Frequently Asked Questions
Why does "Made to Order" take so long?
Our made to order plush are exactly that- once you place an order we put that specific color into production just for you. That can take up to 12 weeks to source, cut, sew, finalize and inspect your product.
You discontinued a plush I want- How do I get it?
Many of our old designs are getting re-produced and are in the pipeline to be available again. Keep an eye out for new versions of your favorite designs.
Is the hyena coming back?
YES- large and small sizes are making a return. We are perfecting the design before their release
The "made to order" plush I want is out of stock- how do i get it?
Our studio limits our workload to what we can reasonably handle. If a product is out of stock it is likely in high demand. Not to worry, as soon as we are able we will restock variants.
I ordered my plush weeks ago! Where is it?
We do our best to fulfill orders as fast as possible without compromising on quality. Sometimes we mess up!
Please inquire with our customer service to get specifics on the status of your order.
CustomerService@creepcattoyco.com
What stuffing do you use for your plush?
We use our own special blend called "moth Fluff" respectively named after a very fluffy cat we know. It is available here
I ordered an UNSTUFFED product. How much filling do i need?
Usually our product listings will estimate the weight of a fully filled plush. This estimate is based off our "Moth Fluff" stuffing which is characteristically heavier than standard filling. If using regular filling us 30% less than our estimated weight.
Do you have any stuffing tips?
Always work from the areas farthest from the zipper- like toes, tails and noses. Fill small areas to desired density then work up the legs/arms into larger areas. Using small clumps will help ensure a smooth, uniform finish!
My long-time plush from you has started to wear- how can i fix it?
Here's a great tutorial on how to ladder stitch- our recommended method for mending holes and popped seams.
Are you attending X con/event?
Check our event page for updates on where we'll be! We're taking a large break from our regular events in 2026 to recoup our energy
I've seen you doing collabs with X person, are you open to collabs at this time?
We are largely prioritizing our own projects at this time, however it never hurts to ask! We are overwhelmed with a queue of our own designs waiting to be released